Delivery Information


Poltsa offers a fast, safe and reliable national and international delivery service. The main carrier is Royal Mail, but we also work with other reputable carriers to ensure your order arrives as quickly and safely as possible.

We offer FREE LOCAL DELIVERY to postcodes KT17 & KT19 for orders over £20 otherwise our Standard UK Delivery charge of £3.95 applies.

Standard Deliveries Orders received before 12.00pm will normally be dispatched on the same day.  Very often orders received after this time also get dispatched on the same day, but we cannot guarantee dispatch after 12.00pm.  You should allow 1-3 working days for your order to arrive.

Urgent Deliveries If you need to receive your order next day guaranteed, please contact us on 020 8393 6010 before placing your order. We can offer Royal Mail Special Delivery Guaranteed by 1pm delivery to the UK at a cost of £8.95.

Both services are for orders placed on a working day (e.g. Monday to Friday). Orders placed on a non-working day will be processed on the next working day.

Saturday Deliveries If you need guaranteed Saturday delivery, we can offer Royal Mail Special Delivery Saturday Guaranteed at a cost of £12.95.

For both Special Delivery services a signature is required.

PO Boxes It is not possible to deliver to a PO Box

International Deliveries Please contact us if you cannot find your country on the menu list, as we might be able to ship to you.